Privacy Policy

1. Introduction

Welcome to 7ab77. This Privacy Policy explains how 7ab77 ('we', 'our', or 'us') collects, uses, discloses, and protects personal information provided by users ('you' or 'your') when you access or use the 7ab77 platform, website, mobile applications, and associated services (collectively, the 'Service').

By accessing and using our Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms set out herein, please discontinue your use of the Service immediately. This policy is applicable to all users of 7ab77, including visitors and registered account holders.

7ab77 is committed to operating in accordance with applicable data protection principles to ensure that your personal information is handled responsibly, transparently, and securely at all times. We continually review and improve our data handling practices in line with evolving standards.

2. Information We Collect

When you register for and use the 7ab77 Service, we may collect the following categories of personal information from you directly or automatically:

• Identity Information: full name, date of birth, gender, nationality, and government-issued identification details required for account verification and KYC compliance.
• Contact Information: email address, mobile number, and residential address located in Bangladesh or elsewhere.
• Financial Information: deposit and withdrawal records, payment method details (e.g., bKash, Nagad, Rocket, Upay account references), and transaction history.
• Technical Information: IP address, browser type and version, operating system, device identifiers, session data, and access timestamps.
• Usage Data: game history, betting activity, bonus usage, wagering patterns, and interactions with platform features and promotions.
• Communications Data: messages sent to our support team, feedback submissions, survey responses, and promotional correspondence.

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health data unless strictly required by applicable law or regulation.

3. How We Use Your Information

The personal information we collect is used for the following purposes, all of which are necessary for the provision, improvement, and protection of our Service:

• Account Registration and Management: to create and maintain your 7ab77 account, process your identity verification, and administer your account settings and preferences.
• Transaction Processing: to facilitate deposits and withdrawals via payment providers including bKash, Nagad, Rocket, and Upay, and to maintain accurate financial records.
• Service Personalisation: to tailor game recommendations, promotional offers, and platform content to your preferences and activity history.
• Legal Compliance and Fraud Prevention: to comply with anti-money laundering (AML) obligations, responsible gaming requirements, fraud detection, and other applicable regulatory duties.
• Customer Support: to respond to your enquiries, resolve disputes, and provide technical assistance regarding our platform or your account.
• Platform Improvement: to analyse usage patterns, conduct internal research, and improve the overall quality, stability, and user experience of the 7ab77 Service.

4. Sharing of Information

7ab77 does not sell, rent, or otherwise disclose your personal information to unaffiliated third parties for their own marketing or commercial purposes. We may share your data only in the following limited circumstances:

• Service Providers and Partners: payment processors (e.g., bKash, Nagad), game providers, identity verification agencies, and IT infrastructure providers who require access to data solely to deliver the contracted services on our behalf.
• Legal and Regulatory Authorities: where disclosure is required by applicable law, court order, governmental directive, or to protect the rights, property, and safety of 7ab77, its users, or the public.
• Business Transfers: in connection with any merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of the transaction, subject to equivalent privacy protections.

All third parties with whom we share data are contractually obligated to handle it in accordance with applicable data protection standards and to use it only for the specific purpose for which it was shared.

5. Cookies and Tracking Technologies

7ab77 uses cookies and similar tracking technologies to enhance your browsing experience, remember your session preferences, and analyse platform performance. Cookies are small text files stored on your device by your browser. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period).

You may configure your browser settings to refuse cookies or to alert you when cookies are being sent. However, please note that disabling cookies may affect the functionality of certain features of the 7ab77 platform and may limit your access to some services.

6. Data Retention

7ab77 retains your personal information for as long as your account remains active or as necessary to fulfil the purposes outlined in this Privacy Policy, including meeting legal, regulatory, or audit obligations. When information is no longer required, we securely delete or anonymise it in accordance with our internal data retention schedule.

For inactive accounts, data may be retained for a period of up to seven (7) years from the date of last activity, where required by applicable financial or anti-money laundering regulations. Following the expiry of the applicable retention period, data is permanently removed from our systems.

7. Security of Your Data

7ab77 employs a range of industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures include, but are not limited to, 256-bit SSL/TLS encryption for data in transit, secure data storage with access controls, regular security audits and vulnerability assessments, and staff training on data protection responsibilities.

While we take every reasonable precaution to secure your data, no method of internet transmission or electronic storage is completely infallible. In the event of a data breach that affects your rights and interests, 7ab77 will notify affected users promptly and take all reasonable steps to mitigate the impact.

8. Your Rights

As a user of the 7ab77 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at the email address provided at the end of this document:

• Right of Access: you may request a copy of all personal data we hold about you, along with information on how it is being used.
• Right to Rectification: if any personal information we hold is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to Erasure: subject to legal obligations, you may request the deletion of your personal data from our systems when it is no longer required for the purpose for which it was collected.
• Right to Restriction of Processing: you may request that we limit the ways in which we process your data in certain circumstances, for example while the accuracy of data is being contested.
• Right to Object: you may object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests, and we will cease such processing unless we have compelling grounds to continue.

We will respond to all valid data rights requests within a reasonable time frame, typically within thirty (30) days of receipt. Where a request cannot be fulfilled, we will inform you of the reasons in writing.

9. Third-Party Services

The 7ab77 platform integrates with third-party services including payment gateways, game content providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi), and analytics tools. These third parties may independently collect or process certain data when you interact with their services on our platform. Each third-party provider operates under its own privacy policy.

7ab77 is not responsible for the privacy practices of third-party services. We encourage you to review the respective privacy policies of any third-party providers you interact with while using our platform. We select our third-party partners carefully and require them to implement adequate data protection safeguards as a condition of their engagement with us.

10. Age Restriction

7ab77 is strictly an adult-only platform. Our Service is intended solely for individuals who are 21 years of age or older. We do not knowingly collect, process, or retain personal information from individuals under the age of 21. If you are under 21 years of age, you are not permitted to register an account or use the 7ab77 Service in any capacity.

If we become aware that personal data has been inadvertently collected from a user under the age of 21, we will take immediate steps to delete that data from our records and, where applicable, disable the associated account. If you believe a minor has registered on our platform, please notify us immediately at [email protected].

11. Changes to This Privacy Policy

7ab77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users by email or via an in-platform notice.

Your continued use of the 7ab77 Service following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We recommend that you review this Privacy Policy periodically to remain informed of how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which 7ab77 processes your personal data, our dedicated support team is available to assist you.

Please reach out to us in writing at the following email address. We aim to acknowledge all enquiries within two (2) business days and to provide a full response within thirty (30) days:

[email protected]